Shipping, Return and Refund Policies
Shipping Policy
Delivery Lead Times:
Order cut-off is at 7:00AM on business days. Orders made after 7:00AM will be processed the next business day. For example, if you order an item at 12:00PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.
The standard delivery schedule is as follows:
- NCR – 3 business days
- Luzon – 5-8 business days
- Visayas and Mindanao – 7-10 business days
You can view the delivery lead time to your location here. Please note that the Delivery Lead Times only count working business days, not including Sundays and holidays.
Shipping Fee:
We offer P50 Off shipping fee on all orders purchased through our online store (shop-philips.com.ph). All additional shipping charges for any reason of any kind are the responsibility of the buyer.
Please note that the fees required for Vehicles 4WD / Closed Van Trucks to enter the client’s premises is not covered in the shipping fee and will not be shouldered by Focus Global Inc.
Carriers Used And Delivery Time:
The majority of shipments are shipped by a third party courier. Once your order has been processed, you will receive a tracking number by email. We do not offer express shipping and we do not ship outside of the Philippines.
Problems and Exceptions:
If an item is returned to Focus Global Inc. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.
If shipment is stolen or damaged due to delivery, please report the incident to Philips Philippines via email at customersupport@focusglobalinc.com and provide the order number for resolution.
Multiple Item Orders – We will ship multiple item orders with only 1 order ID, but each item has a separate courier booking and a tracking number.
Order Cancellations:
For Online Bank Transfer, Over The Counter (Paid) and GCash Transactions
Unfortunately, we currently do not accept cancellations for credit/debit card, online bank transfer, over the counter (paid), and GCash transactions.
For Cash On Delivery and Over The Counter (Unpaid) Transactions
If a customer wishes to cancel an order, they are required to contact us immediately at (+63 2) 8540-9606. Contacting us by phone ensures that we can forward your request to our warehouse for cancellation before it is processed. If the customer contacts us before the order has been processed, the order can be canceled and the customer will not incur any charges.
Note: We cannot guarantee the cancellation of your order if the item has already been shipped. If shipped, we will be unable to process your cancellation request and the item will be delivered to its destination
Return Policy
Your satisfaction is our number one priority. Please do not hesitate to contact us with any questions or concerns. We only accept the return conditions below:
- If the item was damaged during shipment, we will replace the damaged part.
- If the item arrived defective, it will be covered under our warranty policy.
- If we shipped the wrong item, we will take it back and reship the correct item.
All return requests must be made within 7 days of the date you received the item. Please send us an email at customersupport@focusglobalinc.com explaining the problem and include the following information so that we can assist you:
- Reason for return, including photos or videos of the problem
- Your Order ID
- Your Name, Email, Address, and Daytime Phone Number
After evaluation from our Customer Success team, we can instruct you with the proper next steps.
Refund Policy
Please note that all return/refund requests must be made within 7 days of the date you received the item. Once we receive the request from you, our team will arrange the pull out of item/s, and will evaluate and process your refund.
Should you wish to cancel your order for other reasons, our team will evaluate and process your refund once approved.
There are no fees to process the refund. However, other charges, such as payment and/or delivery fees, are non-refundable.
If the order is cancelled on the same day it was made, the full amount paid for credit / debit card payments will be refunded to the same credit / debit card or bank account.
If the order has not been processed and is cancelled on the next or succeeding days, the amount charged, minus the corresponding payment fees, will be deposited to the bank account which the client will provide.
This Return Policy was last updated November 2, 2021.